Refund & return policy

Return and Refund Policy

At dakshinkaushal.in, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Returns

1. Eligibility for Returns

   • Items must be returned within of purchase.
   • To be eligible for a return, items must be unused, unopened, and in their original packaging.

2. Non-Returnable Items

   • Certain products are not eligible for returns due to hygiene and safety reasons, such as:
     • Opened or used personal care products.
     • Custom or personalized items.
     • Clearance or final sale items.

3. How to Initiate a Return

   • Contact our customer support team at Info@dakshinkaushal.com.
   • Provide your order number and proof of purchase (receipt or confirmation email).
   • We will guide you through the return process, including the shipping address for returns.

4. Return Shipping Costs

   • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
   • We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of your returned item.

Refunds

1. Processing Refunds

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed to your original payment 5-10 business days].

2. Partial Refunds

   • Partial refunds may be issued for items that show signs of use or are missing original packaging.

3. Non-Refundable Costs

   • Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).

Exchanges

• Exchanges are allowed for defective or damaged items.
• Contact our support team to initiate an exchange, and we will ship a replacement once the defective item is received.

Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within  7 days of delivery.
• Provide photos of the damaged product and packaging for faster resolution.
• We will replace the item or issue a full refund at no additional cost to you.

Order Cancellations

• Orders may be canceled before they are shipped.
• If your order has already been processed or shipped, you will need to follow the return process outlined above.

Contact Us

For any questions or concerns about your return or refund, please contact us at:

• Email: Info@dakshinkaushal.com
• Phone:+91 91314 54867
• Address:H No 235, swadesi bhavan, post, Raital, Bagbahara, Chhattisgarh 493449

This policy ensures clarity and fairness for customers while protecting your business from misuse. Make sure to adjust details like timeframes, shipping responsibilities, and exceptions to align with your operational capabilities.